FAQ

What happens if I miss my delivery?

If for any reason you miss your delivery, the delivery company will leave their calling card with information on how to arrange a re-delivery at your convenience. A re-delivery will operate at no extra cost to yourself.

What do I do if my parcel arrives damaged?

On the rare occasion that a parcel is damaged in transit, please sign as ‘damaged’ on the carrier’s note. If the goods inside are actually damaged rather than just the packaging, please contact customer services as soon as possible.

What are your delivery charges?

Our delivery charges are based on your location. You can input your delivery address when checking out to see the cost of delivery.

What are the procedures if my goods are lost by the courier?

If this happens please contact our customer service team as soon as possible quoting your order reference number.

How long will my order take?

Standard delivery is usually between 5 to 7 working days

Do you deliver outside Lagos?

Yes we do - you can input your delivery address when checking out.